Orders ship from Strafford, Missouri, and all shipping costs are the responsibility of the customer. Infinite will not ship outside of the U.S. territories/Canada without prior pre-payment arrangement and those orders will be quoted using a shipping service we are getting the best results from at the given time. Orders are typically processed and shipped within 1-2 business days Monday through Friday. Orders with express shipping will be shipped the same day when possible, provided the order is received before 12:00pm Central Time. Orders are subject to require a signature at the time of delivery. Shipping costs are determined by package weight and overall size. The shipping cost given at the time of checkout is an estimate only.
A customer account representative will e-mail the shipment tracking number and actual total charges, immediately upon shipment. Shipping costs are always the responsibility of the customer and will be added to every order as well as a handling charge for domestic shipments. A customer representative will contact you regarding shipping costs and requirements for LTL shipments of oversized packages. Shipments going to Canada will have the estimated duties, taxes and import fees applied to the UPS shipping charges at the time of checkout.
Upon delivery of your truck line order, IT IS THE RECEIVERS RESPONSIBILITY to thoroughly inspect your order for freight damage and or missing parts. If parts are missing, or damaged is discovered, you must have the Driver note any damage or missing parts on the Frt Co. original Bill of Lading (BOL) before the driver leaves. Frt. Co. will not reimburse Infinite if it is not noted on the BOL so therefore Infinite cannot reimburse customer. It must be in writing on BOL.
BY AGREEING TO THIS POLICY, CUSTOMER UNDERSTANDS AND TAKES FULL RESPONSIBILITY that if they fail to note in writing any DAMAGE OR MISSING PARTS to the Driver of Frt. Co. on the original BOL no credit or reimbursement will be issued to the customer. IF CHARGES ARE BEING PAID BY CREDIT CARD, CUSTOMER UNDERSTANDS AND AGREES IN ADVANCE THAT UNDER NO CIRCUMSTANCE WILL THEY BE ALLOWED TO DENY CREDIT CARD CHARGES FOR ANY PORTION OF THIS ORDER.
If your shipment arrived damaged or parts were missing, and this was properly noted on the original BOL, Infinite will file the Frt. claim and see that you are taken care of. To process your claim for credit you must notify Infinite ASAP. If you do not notify Infinite within 10 days from receipt of your order for a Damage or discrepancy claim, neither Infinite nor the freight carrier will be responsible for any reimbursement for any claim of any kind beyond this period.
By placing your order, you are acknowledging this policy and agreeing to the terms put forth.